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How a Client Overcame Technical Debt to Elevate User Experience

Modernizing front-end systems to improve user experience and address technical debt

In the previous posts of this technical debt series, we’ve covered how outdated systems and neglected maintenance can paralyze business operations, either through a feature backlog or a failing legacy infrastructure. This time, we’re addressing a different challenge: modernizing a user interface and addressing critical front-end technical debt while maintaining an operational system. In this third scenario, we’ll share how Tangonet Solutions helped clients upgrade their outdated AngularJS-based front-end, improving performance, security, and user experience.

This case underscores the importance of keeping your front-end infrastructure up-to-date, especially when customer-facing experiences are at stake. The migration from AngularJS to the latest version required thoughtful planning and execution, ensuring new functionality could be added to the migration without disrupting day-to-day operations.

Scenario 3: A Front-End Makeover

In this scenario, our client recognized the growing technical debt tied to their AngularJS-based front end. It wasn’t just a matter of aesthetics; the application was experiencing rendering problems in specific browsers, raising security concerns and falling behind modern user experience standards.  Being a global platform with very highly recognized users in the professional sports domain, this became a critical issue to resolve.

The Problem:
Maintaining the front end had become increasingly labor-intensive. It was challenging to implement new features and maintain compatibility with newer third-party libraries, not to mention several security vulnerabilities that couldn’t be fixed without significant upgrades. Additionally, the front end’s outdated look and feel were becoming a liability, affecting customer satisfaction and user engagement.

Triggering Event

The tipping point came when the system started displaying browser incompatibilities, and the inability to implement security patches exposed the business to operational risks. The client knew they couldn’t wait any longer to address their technical debt, so they turned to Tangonet Solutions to spearhead a migration to the latest Angular version.

Tangonet’s Approach: Staged Migration with Minimal Disruption

The migration from AngularJS to a newer version required a phased approach to prevent any disruptions to the production environment.

  1. Staging the Migration – Our team began by focusing on less critical areas of the application, ensuring minimal disruption while progressively moving to the more complex and vital parts of the system. This staged approach allowed the application to stay operational throughout the migration, which was essential for business continuity.
  2. Handling New Functionality During Migration – One of the most challenging aspects of the project was determining when to introduce new features. We had to decide whether these features should be added to the existing AngularJS pages, migrated, or integrated into the new pages post-migration. Our team worked closely with the client to identify must-have functionality and carefully aligned it with the migration timeline to avoid unnecessary rework and delays.
  3. Team Assembly and Agile Methodology – We assembled a dedicated Agile team consisting of a project manager, front-end and back-end developers, and a full-stack developer. Using tools like Jira for task management and sprint tracking, we maintained transparent communication with the client, quickly responding to issues and adapting to evolving business needs.This Agile approach ensured continuous progress with regular deployments, allowing the client to see incremental improvements without losing functionality during the transition.

Outcome: A Modern, Secure, and Scalable Front-End

By the end of the project, the client had a fully modernized front end built on the latest Angular framework. This solved their browser compatibility and security issues, and the enhanced user interface also improved customer engagement and satisfaction. The new front end was designed to be scalable, allowing the client to implement new features quickly and eliminating the technical debt risks mentioned. 

The phased migration and careful decision-making around implementing new functionality ensured the business could maintain its day-to-day operations without disruption. The upgrade positioned the client for future growth and stability, allowing them to innovate faster without the burden of outdated technology holding them back.

Lessons Learned: The Importance of Modernizing Front-End Architecture

The key takeaway from this case is the need for proactive modernization in front-end architecture. Businesses often focus on the backend or infrastructure when considering technical debt, but outdated front-end systems can be just as costly regarding user experience, security, and scalability. Addressing front-end technical debt ensures your customer-facing systems remain competitive, secure, and user-friendly.

Is your front end slowing down your business?

Don’t let outdated technology create friction for your customers or leave you vulnerable to security risks. Schedule a call with Tangonet Solutions today to learn how we can help modernize your front-end systems and reduce your technical debt.

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